Yes. We ship to us, APO and FPO addresses. If you need to order a large quantity of patches or name tapes or other gear, please contact us for a special bulk order discount.

That really depends. Generally, APO shipments have been taking about 1 to 2 weeks to arrive at the final destination. That said, because the postal system delivers it to an APO hub and then hands the package off to the military mail system – USPS recommends that you allow for up to 8 weeks for a package to arrive. If you need it sooner, please contact us for a more express shipping option.

If you need your order overnight, please contact us for cost and time frame on shipping.

Shipping costs are based on the weight of your overall order weight. Rates are generated automatically, and are calculated according to the current shipping rates named by the United State Postal Service.

Delivery Times are estimated, and are only guaranteed when using USPS Express Shipping. We are not responsible for items not delivered within the estimated delivery times shown. Estimated delivery times do not include the time required to receive, prepare, package & ship your order.

We only ship merchandise which has been pre-paid. You may print your order off our website and send that in with your cashier’s check or money order.

Your satisfaction is our main priority at NameTapeFactory.com. We will accept returns on any items that are not customized for a full refund, minus Shipping costs as long as:

1. You contact us at NameTapefactory.com for authorization for returns.
2. Items must be in new condition.
3. Refund or Exchange request must be sent within 7 Business days of receiving your order.
4. Discrepancies or order must be made within 7 Business days of receiving your order.

If there is a mistake on our part in customization, your item will be replaced immediately.

To place an order online, we require a major credit card or a Paypal account. You are also welcome to call us during our regular business hours Monday – Friday 9AM-5PM.

If you would like to pay by money order, please proceed to checkout and include a copy of your order with payment. Mail these to:

201 W. Veterans Ave.
Tomah, WI 54660

Absolutely, we are more than happy to provide items for collectors, family members and individuals who just like the quality of our product.

When your family member was released from the service, they will have been issued a form called the DD214. To get this form, you can Click Here.

The website should work fine with the default settings on all major browsers. If you are experiencing problems adding products to your shopping cart, signing in or moving to checkout please try one of the following two solutions:

1. Use a different internet browser. If necessary, download and install one of the following (free) browsers:
   1. Internet Explorer (Microsoft)
   2. Firefox (Mozilla)
   3. Chrome (Google)
   4. Safari (Apple)
   5. Opera
2. Reset your browser configuration settings. Following are instructions on how to reset Internet Explorer settings. Please note that you may need to press the “Alt” key to open the menu.
   1. Under the “Tools” menu click on “Internet Options”.
   2. Click the “Advanced” tab.
   3. Under the “Reset Internet Explorer settings” click the “Reset… ” button.

If you have tried one of the proposed solutions and are still experiencing technical problems with NameTapeFactory.com please contact us at help@nametapefactory.com

All orders are charged immediately.